Privacy Policy
Last updated: March 19, 2026
Data controller
Frisse Kater B.V., located at Derkinderenstraat 31, 1062 BH Amsterdam, The Netherlands, is responsible for the processing of personal data as described in this Privacy Policy.
Contact details
Alone - Where peace of mind begins. Derkinderenstraat 31, 1062 BH Amsterdam, The Netherlands. Chamber of Commerce: 87425270. Phone: +31 85 060 8777. Email: info@alone.app.
Personal data we process
We process personal data that you provide to us directly, that we need to deliver the Alone service, or that is generated when you use the app.
- Account and identity details, such as your first name, last name, date of birth, email address, phone number, and home address.
- Emergency contact details you choose to add, including names, email addresses, phone numbers, and communication preferences.
- Check-in preferences and related service records, including your schedule, reminders, pauses, and check-in history.
- Payment and subscription information processed through our payment providers.
- Support requests, correspondence, and other information you share with us.
- Technical and usage data that help us secure, maintain, and improve the website and app.
Children
Our website and service are not intended to collect data from individuals under the age of 16 without parental or guardian consent. If you believe we collected personal data from a minor without valid consent, please contact us at info@alone.app so we can investigate and delete the information where appropriate.
Why we process your data
We process personal data for the following purposes:
- To create and manage your account.
- To provide the Alone service, including check-ins, reminders, emergency contact alerts, and account notifications.
- To process payments, subscriptions, and customer support requests.
- To communicate with you about changes to our services, security, or legal documentation.
- To comply with legal obligations and protect the safety, rights, and integrity of our users and business.
SMS and messaging communications
If you choose to use SMS-based notifications or alerts, we process your mobile number and related messaging preferences to send service-related text messages such as reminders and contact alerts. Message frequency varies based on your settings and account activity. Message and data rates may apply. You can reply STOP to stop SMS messages and HELP for assistance.
Retention
We do not retain your personal data longer than necessary for the purposes described above, unless a longer retention period is required or permitted by law.
Sharing personal data with third parties
We may share personal data only when necessary to operate Alone, for example with:
- Technology, hosting, analytics, customer support, and payment service providers acting on our behalf.
- Messaging and communications providers when needed to send email, push, or SMS notifications.
- Authorities or professional advisers when disclosure is legally required or necessary to protect our rights or users.
Mobile numbers, SMS opt-in data, and text messaging consent are not sold, rented, shared, or disclosed to third parties or affiliates for their marketing or promotional purposes.
Cookies and similar technologies
We use functional and analytical cookies or similar technologies that are necessary for the operation, security, and improvement of our website and app. You can manage cookies through your browser settings.
Your rights
Subject to applicable law, you may have the right to:
- Access, correct, or delete your personal data.
- Restrict or object to certain processing activities.
- Withdraw consent where processing is based on consent.
- Request portability of the personal data you provided to us.
You can submit a request by emailing info@alone.app. We may ask for additional information to verify your identity before fulfilling your request.
Complaints
If you have a complaint about how we process personal data, please contact us first. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Security
We take appropriate technical and organizational measures to protect personal data against misuse, loss, unauthorized access, unwanted disclosure, and unlawful alteration.