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Terms and Conditions - Alone.app

Last updated: March 19, 2026

Frisse Kater B.V. | Derkinderenstraat 31, 1062 BH Amsterdam, The Netherlands | Chamber of Commerce: 87425270 | Email: info@alone.app

1. Definitions

  • Alone: the Alone website, app, and related services provided by Frisse Kater B.V.
  • User: any natural person who registers for, installs, accesses, or uses Alone.
  • Service: the functionality of Alone, including recurring check-ins, reminders, and emergency contact notifications.
  • Subscription: the paid access plan for the Service.

2. Applicability

These Terms and Conditions apply to every use of Alone and to every agreement between Frisse Kater B.V. and the User. By creating an account, subscribing, or using Alone, the User accepts these Terms and Conditions.

3. Nature of the Service

Alone is designed to support the safety and peace of mind of people living alone through recurring check-ins and alerts. Alone is a supportive tool only and does not replace emergency services, alarm systems, medical care, or professional supervision.

4. User Account

To use Alone, the User must provide accurate and complete registration information and keep that information up to date. The User is responsible for safeguarding account credentials and for activities that take place under the account.

5. Acceptable Use

The User must use Alone in accordance with these Terms and applicable law. The User may not:

  • Use the Service for unlawful, fraudulent, abusive, or unauthorized purposes.
  • Interfere with the operation, security, or availability of the app or website.
  • Use Alone for commercial resale or unauthorized commercial purposes.
  • Provide contact information or consent on behalf of another person without authority.

6. Subscription and Payments

Alone offers monthly and yearly subscriptions. Payments are processed through third-party payment providers. Subscriptions renew automatically unless cancelled in time through the applicable billing method. Paid amounts are non-refundable except where mandatory consumer law provides otherwise. We may update pricing from time to time.

7. SMS Program Terms

If you provide a mobile number and choose SMS communications, the following applies:

  • Program name: Alone check-in and alert messages.
  • Program description: recurring service-related text messages for check-ins, reminders, and emergency contact alerts connected to your Alone account.
  • Message frequency varies based on your settings, missed check-ins, and account activity.
  • Message and data rates may apply.
  • For support, reply HELP or contact info@alone.app.
  • To stop SMS messages, reply STOP at any time.
  • Your consent to receive SMS messages is not a condition of purchasing any other goods or services, and messaging consent must be given separately from acceptance of these Terms.

Privacy information is available in our Privacy Policy.

8. Privacy and Data Processing

We process personal data in accordance with our Privacy Policy. The User is responsible for keeping their account and contact data current and accurate.

9. Availability and Maintenance

We aim to keep Alone available and functioning properly, but we do not guarantee uninterrupted or error-free availability. The Service may be temporarily unavailable because of maintenance, updates, outages, or third-party failures.

10. Liability

  • Use of Alone is at the User's own risk and responsibility.
  • To the extent permitted by law, Frisse Kater B.V. is not liable for indirect or consequential damages, loss resulting from incorrect data, or failures in third-party telecom, push, email, or network services.
  • Carriers are not liable for delayed or undelivered messages.
  • Where liability cannot be excluded, it is limited to the amount paid by the User for the Service during the three months preceding the event giving rise to the claim.

11. Intellectual Property

All intellectual property rights relating to Alone, including software, content, branding, and documentation, remain the property of Frisse Kater B.V. The User may not copy, distribute, sell, license, or reverse engineer Alone except where permitted by mandatory law.

12. Suspension and Termination

The User may stop using Alone by deleting the account and cancelling the subscription. We may suspend or terminate access to the Service in cases of misuse, fraud, legal risk, or breach of these Terms.

13. Changes to These Terms

We may update these Terms and Conditions from time to time. Material changes may be communicated in the app, on the website, or by email. Continued use of Alone after the updated Terms take effect means the User accepts the revised Terms.

14. Governing Law and Disputes

These Terms and Conditions are governed by Dutch law. Disputes will be submitted to the competent court in Amsterdam, unless mandatory law provides otherwise.

15. Contact

Questions about these Terms and Conditions can be sent to info@alone.app.